Shipping & Returns Policy

🚚 Shipping & Returns Policy

Last Updated: November 2025

Welcome to Solace Saree! We aim to deliver your beautiful sarees quickly and safely. Please read our shipping and returns policy carefully to understand how we ensure a smooth shopping experience.

1. Shipping Policy

Free Shipping Across India

We’re delighted to offer free delivery on all orders across India — no hidden charges!

Delivery Timeline

  • Orders are processed and dispatched within 1–2 working days after order confirmation.
  • Delivery usually takes 5–7 working days, depending on your location.
  • Sundays and public holidays are non-working days for dispatch or delivery.

Order Tracking

Once shipped, you will receive a tracking link via email or SMS so you can follow your order’s journey in real time.

Delays

We strive for timely delivery, but external factors like weather, courier delays, or local restrictions may occasionally cause minor delays. We appreciate your understanding.

2. Return & Exchange Policy

We want you to be completely satisfied with your purchase.

Eligibility for Return

  • You may request a return within 7 days of delivery.
  • The product must be unused, unwashed, and in its original packaging with all tags intact.
  • Customized or altered products are not eligible for return.

How to Initiate a Return

  1. Send us an email at solacesarees@gmail.com with your order number, reason for return, and product photos (if applicable).
  2. Once approved, we will share the return address with you.
  3. You will need to arrange the return shipment to our dispatch location.

Refund Process

  • After receiving and inspecting your return, we will notify you of the refund status.
  • Approved refunds are processed within 7–10 business days to your original payment method.

Exchange Option

If you wish to exchange your saree for another design, please mention it in your return email. We’ll do our best to assist based on availability.

3. Cancellation Policy

  • Orders can be canceled before dispatch only.
  • To cancel your order, please email solacesarees@gmail.com as soon as possible with your order details.

4. Damaged or Wrong Product

We take great care in packaging your orders, but if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear images. We will ensure a quick resolution or replacement.

5. Customer Support

For all shipping, return, or order-related concerns, you can contact us at:
📧 Email: solacesarees@gmail.com
🌐 Website: www.solacestores.com